Job Description

Location: 200 Connell Drive, Berkeley Heights, NJ, USA- Fully onsite (Mon ~ Friday: 9 AM ~ 6 PM)

Top Skills-

1. Korean (business proficiency) and English (business proficiency) speaking/reading/writing ability (preferred)

2. Excellent organizational and time management skills

3. Attention to detail and ability to maintain accurate records

4. Strong communication and interpersonal skills

Job summary:

We are seeking highly organized and detail-oriented Mobile Sample & User Trial Operation Manager to join our team. The ideal candidate will have experience in managing mobile sample collections, user trials, and ensuring compliance with regulatory requirements.

Key Responsibilities:

• Oversee the end-to-end process of mobile sample collection, storage, and transportation

• Develop and implement efficient workflows for mobile sample management

• Coordinate with internal teams, including research and development, quality assurance, and logistics

• Ensure compliance with relevant regulations, guidelines, and standard operating procedures (SOPs)

• Manage user trial operations, including but not limited to; participant recruitment, consent, and data collection

• Collaborate with cross-functional teams to design and execute user trials

• Monitor and analyze trial data to identify trends and areas for improvement

• Maintain accurate records and documentation for all mobile sample collections and user trials

• Provide regular updates to senior management on project progress and any issues that arise

• Recruit and manage overall user pool readily available for any upcoming projects and provide on-site training if necessary.

• Ensure UT devices are setup properly prior to the execution of the project, and/or update device setup document as required

• Create project status report periodically (weekly, Monthly, etc.) as well as final report when the project is finished

• Collect and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments

• Communicate with internal/external users in professional manner to maintain a good relationship with them to secure strong user pool for the User Trial Project

• Ability to handle multiple tasks simultaneously

• Ability to work in a fast paced environment with minimal supervision

• Team player

• Time-management skills

• Great interpersonal and communication skills

Qualifications:

• A bachelor's degree or higher in fields such as Management Information Systems, business administration, marketing with additional preference given to those holding professional training in data management, analysis, and user experience research

• 1-3 years experiences in the telecom industry

• Strong communication skill for demonstrations and conducting end-user training

• Korean (business proficiency) and English (business proficiency) speaking/reading/writing ability (preferred)

• Ability to perform root cause analysis, decision analysis and establish process mapping

• Demonstrate English language competency in both written and oral communication modes for both internal and external communications

• Working knowledge on Android, iOS and Windows platform

• Strong understanding of regulatory requirements and guidelines (e.g., GCP, GLP, GMP)

• Excellent organizational and time management skills

• Ability to work independently and as part of a team

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with laboratory information management systems (LIMS) is a plus

• Attention to detail and ability to maintain accurate records

• Flexibility to work in a fast-paced environment and adapt to changing priorities

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