Job Description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We're seeking a Senior Manager - Sports Ops, Content Optimization to lead & develop critical operational functions within the Sportsbook department. This senior manager role will elevate three key teams - Product Operations, Planning, and Sportsbook QA to industry-leading standards through their dedicated managers who report directly to this position. The ideal candidate will be an operational excellence champion who thrives on developing leaders, implementing scalable processes, and driving strategic initiatives that enhance our competitive position in the market.

A core focus of this role is driving customer engagement by ensuring our front-end platforms are compelling, intuitive, and optimized for the betting experience. You'll work closely with your team managers to create content strategies & operational processes that captivate customers and maximize engagement.

This position requires understanding that sports betting operates 24/7, with critical operational decisions and team leadership needed during evenings, weekends, and major sporting events when customer activity peaks

Responsibilities include:

• Drive the continuous evolution of operational teams to industry-leading performance, establishing clear performance benchmarks, implementing improvement initiatives, and ensuring consistent delivery of exceptional results across Product Operations, Planning, and UX QA functions
• Lead operational excellence initiatives across all teams, establishing KPIs, implementing best practices, and creating frameworks for continuous improvement that align with business objectives and elevate team performance to industry-leading levels
• Oversee performance management processes for the management team, including goal setting, regular check-ins, performance reviews, and career development planning to ensure optimal team performance
• Identify process gaps, design scalable operational procedures, and implement systematic improvements that enhance efficiency and quality across all functions
• Develop comprehensive reporting frameworks and create presentations that provide clear narrative, actionable insights, and strategic recommendations to support the Director of Sportsbook Operations
• Foster strong relationships across Trading, Marketing, Product, Technology, and other key stakeholders to ensure seamless coordination and alignment on operational initiatives
• Proactively identify areas of operational concern across teams, develop mitigation strategies, and work with managers to implement sustainable solutions
• Champion innovative approaches to operational challenges, thinking strategically about process improvements and technology solutions
• Ensure consistent quality standards across all operational functions, establishing quality metrics and working with managers to implement quality control measures
• Design and oversee training programs for team managers, ensuring they have the skills and knowledge required to effectively lead their respective teams and drive operational success

What are we looking for?

The ideal candidate brings a minimum of 3+ years of management experience in digital sportsbook operations, with a proven track record of leading operational teams and driving business results. A strong background in Sportsbook content management systems, content operations, and digital display optimization within the sports betting industry is essential. You should have deep experience implementing operational excellence frameworks, process improvement methodologies, and performance management systems in fast-paced, regulated environments.

The successful candidate will possess strong analytical and problem-solving capabilities, with the ability to identify patterns, diagnose operational issues, and develop data-driven solutions that improve efficiency and effectiveness.

We're seeking someone with exceptional people leadership skills, demonstrating the ability to coach, mentor, and drive performance improvements across diverse operational functions. Your strategic communication abilities should be outstanding, with proven experience reports and presentations that tell compelling stories and drive decision-making

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity to design promotions enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

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