The Tie is a leading provider of information services for digital assets. The Tie services hundreds of the largest institutions via their Terminal offering and API solutions, provides a suite of investor relations services to leading token issuers, and licenses data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal , is the fastest and most comprehensive workstation for institutional digital asset investors.
The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
As Senior Account Manager, you will mentor and support Account Manager(s) while actively managing a portfolio of key institutional client relationships, across crypto native and traditional finance. In this player-coach role, you will ensure our clients receive a high-touch, white-glove experience, driving satisfaction, retention, and growth. You will be directly responsible for driving upsells, securing renewals, and expanding The Tie’s institutional presence.
Manage a select portfolio of strategic accounts, building strong relationships and serving as a trusted partner, including meeting clients in person in NY and at conferences
Mentor and develop Account Manager(s) to exceed client satisfaction and revenue goals
Drive net retention, prospect and network for upsells to existing clients
Provide hands-on support in post-sales processes, ensuring seamless client onboarding and ongoing support
Proactively communicate product updates and feature launches to clients
Respond to client inquiries via their designated support channel, ensuring timely and effective resolution
Build dashboards, watchlists, and news feeds tailored to client needs
Maintain accurate and up-to-date CRM records with detailed client interactions and progress
Gather and aggregate client feedback and deliver actionable insights to the product team
Collaborate with Account Executives to win new business and increase sales on an as needed basis
BA/BS degree or equivalent experience in account management, sales, or a related field
5+ years of experience in account management, with at least 3 years in a player-coach or mentorship role
Experience or strong interest in cryptocurrency markets is required
Background in working with institutional investors, combined with a solid understanding of finance and trading, is essential
Excellent leadership, presentation, relationship-building, and communication skills
Proven ability to understand client needs and deliver tailored solutions
Strong analytical and problem-solving abilities
Proficiency in CRM platforms; SQL and Python experience is a plus
Total Compensation (OTE): $125,000 - $175,000
Location: New York City
The TIE Inc is an equal opportunity employer.
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