Job Description

As a Hilton Room Attendant, you will play a critical role in delivering the exceptional guest experience Hilton is known for. You are responsible for the cleanliness and maintenance of guest rooms, public spaces, and designated back-of-house areas, ensuring all areas meet or exceed Hilton brand and cleanliness standards. Essential Duties and Responsibilities: · Prepare housekeeping cart with the necessary supplies, linens, and amenities to service assigned rooms. · Follow Hilton’s safety protocols and knocking procedures before entering guest rooms. · Clean guest rooms thoroughly and efficiently within designated time standards, including bathrooms, windows, beds, and floors. · Replace linens, replenish amenities, and ensure all items are restocked to brand standard. · Follow proper procedures for reporting and handling of lost and found items. · Ensure guest room doors are securely closed after servicing. · Maintain cleanliness in corridors, service areas, and housekeeping storage rooms. · Accurately report clean rooms to the Housekeeping Supervisor for inspection. · Immediately report maintenance issues, broken items, or safety hazards to appropriate personnel. · Properly handle and return all room and section keys after each shift. Additional Responsibilities: · Assist other Housekeeping team members and departments when required. · Participate in departmental meetings and training sessions. · Perform other duties as assigned by management. Knowledge, Skills, and Requirements: · Ability to understand and follow verbal and written instructions in English. · Ability to communicate effectively with guests and fellow team members. · Must be able to bend, stretch, twist, reach, and perform repetitive movements. · Stand and walk for extended periods during the shift. · Lift and carry up to 30 lbs using proper lifting techniques. · Push and maneuver housekeeping carts weighing up to 100 lbs. · Strong attention to detail and time management skills. · Ability to work independently and as part of a team in a fast-paced environment. · Maintain a professional appearance and comply with Hilton grooming standards. Position Summary / Resumen del Puesto: As a Room Attendant, you are responsible for cleaning and maintaining guest rooms, pasillos, áreas públicas y áreas internas (como lavandería y cuarto de blancos), siguiendo los estándares de Hilton y las políticas del hotel. Your goal is to ensure a clean, comfortable, and welcoming environment for our guests. Essential Job Functions / Funciones Esenciales: · Stock housekeeping cart con todos los suministros necesarios para limpiar eficazmente las habitaciones, especialmente cuando el houseman no esté disponible. · Knock and announce “Housekeeping” antes de entrar a cualquier habitación. · Limpiar a fondo cada habitación asignada dentro del tiempo establecido. Ensure all amenities (jabones, toallas, papel, etc.) are fully restocked. · Reportar habitaciones limpias al supervisor para su inspección. · Informar inmediatamente de cualquier daño o situación peligrosa (bombillas quemadas, muebles rotos, cerraduras defectuosas). · Reabastecer el carrito para el siguiente turno o día. · Asegurar que la puerta de la habitación quede cerrada al salir. · Mantener los pasillos y áreas de servicio ordenados y limpios en todo momento. · Turn in all lost and found items y llaves a la oficina de Housekeeping siguiendo el procedimiento del hotel. · Clean following Hilton’s Way of Clean standards. Marginal Duties / Funciones Adicionales: · Ayudar a otros compañeros del departamento de limpieza cuando sea necesario. Requirements / Requisitos: · Able to communicate effectively in English and/or Spanish - debe poder comunicarse efectivamente en inglés y/o español. · Capacidad para agacharse, estirarse, levantar, empujar y moverse constantemente durante el turno. · Able to lift up to 30 lbs y empujar carros de hasta 100 lbs. · Standing and walking for extended periods - estar de pie y caminar por largos periodos. · Atención al detalle para identificar pertenencias de huéspedes y asegurar una limpieza completa. · Uso de habilidades básicas de lectura y escritura para registrar habitaciones completadas.

Job Tags

Full time, Immediate start, Shift work,

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