Job Description

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next EMEA Senior Sales Business Partner at Twilio!

About the job

SBPs act as strategic advisors and hands-on business operation managers supporting sales leaders in running and planning their businesses. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results. 

Responsibilities

In this role, you’ll:

• Manage the performance of the EMEA sales region, including sub-regional support. 
• Manage the GTM operating rhythms for EMEA, including preparing and running forecast calls with the regional leadership team, pipeline health and management, QBRs, sales performance, etc.
• Proactively monitor sales health and performance dashboards, separating signal from noise, and driving down into the real metrics that matter. 
• Leverage data to develop insightful discussion documents for quarterly business reviews. 
• Manage sales forecasting, pipeline hygiene, monitoring sales activity and resolving risks/key blockers. 
• Plan cycles and focus specifically on territory carving, analyzing account-level targets, validating and aligning on region-level targets.
• Develop in-region GTM strategies to drive revenue growth. 
• Pull ad-hoc reports to help address business needs and drive insights with your regional GTM partners. 
• Establish clear roles and responsibilities with your GTM Strategy & Operations peers to provide fast and efficient support to revenue generation teams. 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years experience in sales operations, business operations, and strategy consulting in SaaS. 
• Experience developing and running sales operating rhythms such as forecasting, MBRs, and QBRs
• Completed at minimum 2-3 cycles in annual planning 
• Experience in analytical processing, problem-solving, synthesizing ideas, and written and verbal communication.
• Excellent communication and presentation skills, including experience presenting data & insights to a sophisticated audience with the ability to clearly define the problem. 
• Strong collaboration and partner management skills – building deep, trust-based relationships with cross functional teams.
• Resilient and adaptive.
• Bachelor’s Degree. 

Desired:

• Experience in the CpaaS industry. 
• Experience with Salesforce, spreadsheets and Tableau. 

Location

This role will be remote AND based in the United Kingdom. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions .

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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