This is a remote position.
Location: Remote
Company: Why Knot Travel
At Why Knot Travel , we specialize in helping clients create unforgettable travel experiences, from luxurious getaways to destination weddings and personalized hotel stays. We believe in delivering exceptional service and stress-free travel planning—making every journey as seamless as possible. Join our growing team of travel professionals and turn your love for travel into a rewarding, flexible career.
We are currently seeking a detail-oriented and client-focused Remote Online Customer Service Specialist to assist with hotel and travel bookings. In this fully remote role, you’ll respond to client inquiries, manage reservations, and ensure a smooth, positive travel planning experience. This is a commission-based, independent contractor position with the flexibility to work from home or anywhere with a stable internet connection.
Respond to customer inquiries regarding hotel and travel bookings via phone, email, or messaging platforms
Confirm booking details and ensure reservation accuracy
Process payments, generate invoices, and maintain organized booking records
Handle special requests, changes, or cancellations in a professional and timely manner
Recommend travel options that suit client preferences, budgets, and styles
Provide excellent customer service throughout the booking process
Stay informed on supplier updates, discounts, and accommodation offerings
Strong communication, problem-solving, and customer service skills
Excellent attention to detail and ability to multitask in a fast-paced environment
Comfortable working independently with minimal supervision
Basic computer proficiency and comfort using online systems
Passion for travel and helping others plan unforgettable experiences
Fluency in English (bilingual is a plus)
Must be 18 years or older
Access to a computer/smartphone and reliable internet connection
Must be authorized to work in the U.S.
Commission-based earnings with no income cap
Flexible schedule—work from home on your terms
Travel industry discounts and access to exclusive FAM trips
Free training, mentorship, and support resources
Career development opportunities within the travel industry
Ready to help travelers book their perfect stays while building a career you love? Apply today to become a Remote Online Customer Service Specialist with Why Knot Travel.
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