Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Lead Proposal Manager do at Fiserv?

As a Lead Proposal Manager, you will collaborate with the deal team, including sales, proposal personnel, SMEs, and executive leadership, to complete and respond to various RFPs for merchants, financial institutions, and government entities. Your responsibilities will include, but are not limited to, content development, project and process management, and editorial review of proposal-specific responses, including tailoring executive summaries, cover letters, and other proposal-specific responses for the overall proposal submission. Additionally, you will manage ad hoc assignments such as updating existing content database information and maintaining a consistent brand through the creation and use of templates, presentation materials, graphics, and supporting tools. This is a fast-paced environment with many competing proposals in process, so you must be able to work independently and collaboratively from the outset.

What you will do:   

• Perform a detailed analysis of RFPs, you will prepare compliance matrices, outlines, and schedules in accordance with RFP and Proposal Operations guidelines.
• Manage multiple, concurrent complex proposal efforts and teams simultaneously.
• Identify, organize, and coordinate proposal resources, ensuring the completion of all assignments, reviewing all work, and adhering to internal quality control measures.
• Develop original, customized content that reflects the approach and bolsters the Fiserv advantages.
• Lead proposal teams in discussions on proposal win themes, value propositions, and other strategic messages will be part of your role.
• Write detailed responses that convey the solution capabilities and advantages in language and concepts easily understood by others, with proper grammar and mechanics, and editing/revising skills.

What you will need to have:

• 10+ years of experience in a fast-paced proposal environment in financial services/payment processing or similar field, responding to merchant, government and financial institutions RFPs.
• Ability to understand and articulate client’s business requirements into a cohesive, persuasive final product.
• Exemplary organizational skills, including accuracy and timeliness, with the ability to manage multiple activities and meet established goals in a deadline-driven environment.
• Advanced Microsoft Office Suite (for example, Teams, Word, Excel, PowerPoint), Adobe Professional experience.
• Bachelor’s degree in Marketing, English, Communications, Journalism, Mass Media or a related field

What would be great to have:

• Proficient with Responsive (formerly RFPIO) or similar proposal automation software tools
• Proficient in Shipley processes and standards
• Association of Proposal Management Professionals (APMP) Certification

Important info about this role: 

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding.

• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. 

Perks at work: 

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program. 
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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