Diligex is seeking a MSP Engineer to join our growing team on a full-time basis. This is a mid-level position suitable for someone with 4-6 years of experience in IT. We’re looking for people who are passionate about technology and love making customers happy.
The Engineer will work primarily from our Midtown NYC Office and/or at client locations, but may also work from home. Candidates are required to live within 50 miles of Manhattan.
Responsibilities Include:
• Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures.
• Perform Level 2/3 technical support on our Help Desk team.
• Monitoring and management of various client systems, company services and business support systems.
• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
• Perform remote and onsite project work such as: client onboarding, office build outs, cloud migrations and build outs.
• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).
• Ensure the integrity and timeliness of in-house and client system backups.
The ideal candidate will possess:
• Bachelors degree
• Technical certification from at least 1 major hardware/software vendors. MCP is preferred.
• 2+ years of experience providing outstanding customer service via phone, email, and in person in a technical support role.
• Experience working in a hands-on IT Support environment.
• Excellent troubleshooting methodology.
• Excellent verbal and written skills.
• Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment.
• Ability to work both independently and in a team.
• Ability to think fast, make sound decisions and multitask.
• Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
• A flexible schedule that permits working Monday-Friday 8:30AM-5:30PM.
Proven Technical Proficiencies:
• Client Operating Systems: Windows, macOS
• Server Operating Systems: Microsoft Server 2016+
• Virtualization: Microsoft Hyper-V, Azure IaaS
• Cisco Meraki firewall, access points and switches
• Microsoft 365 administration: Azure/Entra AD, Endpoint Management (InTune)
• Mobile Devices: iOS, Android
• Network protocols (routing, NAT, DNS, DHCP)
Bonus points if you:
• Have worked for a Managed Services Provider (MSP)
• Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
• Have your own transportation
What we offer you:
• Salary of $75,000+ based on experience, with additional benefits potential
• Health benefits
• Company sponsored 401k plan
• 15 flexible vacation days
• Technical training and equipment allowances
...Job Title: Senior Graphic Designer & Illustrator Location: Remote or Hybrid (if in Tampa FL or willing to relocate) Salary Range: $70... ...and bring consistency to our brand. The This is a senior level position where you will be responsible for creating assets across...
...TEAM! TGA Premier Sports runs a leading school-based youth sports enrichment programs for grades K-6. We are looking for enthusiastic golf, tennis, and floor hockey coaches to impact lives of the children we serve. Part time hours are from 4-10 hours per week , with...
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. KROHNE, Inc. complies with applicable federal, state & local laws governing nondiscrimination...
...The Staff Pad has partnered with Blue Ridge Medical Center in Blue Ridge, Georgia. We are hiring a Full-Time Day Shift RN Preop Nurse for the Surgery/OR Department in Blue Ridge, Georgia. Were seeking a compassionate and detail-oriented Registered Nurse to...
...Everlight Solar is seeking a Personal Assistant to perform a variety of administrative tasks including data entry, assisting in the planning and execution of company-wide events, and personal errand-based tasks. This is a In-person, full-time, entry level position. Travel...