Job Description

COORDINATOR, MEMBER LEARNING AND COMMUNITIES

Reports to: SVP, Member Learning and Experience

Job Summary: The Coordinator, Member Learning and Communities will be responsible for overall department organization and coordination. This position will be the first line of support to the member learning and communities department for various groups including event speakers, member volunteers, learners, and community members. Specific responsibilities include but are not limited to:

Duties & Responsibilities

Administrative tasks:

Coordination of schedules and calls with external clients and internal team members

• Primary contact for external clients/event speakers
• Collect and manage event speakers presentations and associated materials
• Manage communication and coordination of speaker rehearsals, on-site, and post-event

Collect and manage all contracts and other forms of documentation.

Process professional development orders.

Submits invoices through CRM system.

Maintaining records.

Execute all digital event production (zoom webinars).

Customer relationship management:

Maintain customer contact information

Responding to customer inquiries

Handles and/or elevates customer complaints

Ensures customer satisfaction

Data entry and reporting:

Enter data into CRM systems

Generate reports

Preparing presentations

Capturing minutes from the board of advisor meetings

Qualifications & Required Competencies and Skills

• 3-5-yr of professional experience in administration, community engagement, and/or professional development.
• Excellent verbal and written communication skills.
• Excellent organizational, planning, and project management skills.
• Demonstrated customer service experience, including: verbal & written communication skills, inbox management, being able to modify tone/messaging for various audiences
• Demonstrated analytical and problem-solving ability.
• Ability to manage under pressure and tight timelines to achieve positive outcomes.
• Expertise in using customer relationship management systems to manage customer data and sales pipelines.
• Proficiency with Microsoft Office applications, website platforms, and social media platforms. Ability to quickly learn new technologies.
• Works well within a team environment

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