Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute... ..., and divestiture activities as needed. Qualifications: ~ Bachelors degree required; CPA required. ~10+ years of progressive accounting...
04 - 174883 kd An accounting firm is seeking an Accounting Paraprofessional who will perform routine fullcharge bookkeeping functions as part of the firm and work closely with clients and other firm staff to ensure all tax compliance is completed timely. You will work...
...manufacturing, financial services, and government entities in the U.S. since 2005. We have an exciting opportunity for a highly skilled Tableau Developer to join an innovative and dynamic group of professionals at a company rated among the top Best Places to Work in...
Now hiring experienced Specialty Pipe Welders at Charlotte Weld Shop in Charlotte, NC for Short Term Project work. TO APPLY: Submit a resume to ****@*****.*** and reference Specialty Pipe Welders-Charlotte Weld Shop in the Subject of email. For more information...
Hospitalist opportunity in Washington Court House, OH Excellent opportunity to join our close-knit team of 2 physicians and 2 advanced practitioners at our Washington Court House Medical Center. Our guiding principle is patient-first care, which means we focus on the...